OPENWORD
What is OPENWORD?
OPENROAD is a premium outdoor gear brand founded in 2015, dedicated to making real-life adventures easier, safer, and more enjoyable.Currently, OPENROAD is primarily focused on serving customers in the United States and Australia.
How you order?
Ordering with OPENROAD is simple and secure. Just follow these steps:
1.Browse Products: Visit our website and explore our full range of outdoor gear.
2.Add to Cart: Select the products you want and add them to your shopping cart.
3.Checkout: Click the cart icon to begin checkout. Enter your shipping and payment details.
4.Confirm Order: Review your order and submit. You’ll receive an email confirmation once it’s placed.
Do you have dealers?
Yes, OPENROAD partners with a growing network of trusted resellers and distributors — especially across the United States and Australia, If you're interested in becoming an official OPENROAD reseller or distributor, please Click here to contact us.
Shipping
What are your shipping options?
OPENROAD currently ship within the United States and Australia. Orders are typically delivered in 3–7 business days, and all shipments include tracking.
Is self pick-up available?
Yes. Chlick here to check the address
Do you ship to remote or rural areas?
Yes—we ship Australia-wide, including remote postcodes.
Please note: remote-area shipping may incur an extra fee , which will be displayed at checkout.
After-sales
What is your warranty period?
Most OPENROAD products come with a 3-year limited warranty starting from the date of delivery, For winches, we offer a 3-year warranty on the motor and a lifetime mechanical warranty.
What should I do if I encounter an issue with my product？
OPENROAD promises free returns or replacements for any product damaged during shipping.
If you experience any other issues, please contact our customer support team with your order number, a description of the problem, and relevant photos. We're here to help and will make it right as quickly as possible.
Will I have to pay for return shipping?
Shipping damage: If any components are damaged in transit, we will send you replacement parts free of charge—no fees or shipping costs.
User damage: If damage results from improper use, you will be responsible for repair labor and replacement part costs.
Awning
How to install OPENROAD awning ?
Video: Click here.
How much wind is too much for an awning?
Most free estanding awnings are designed to withstand light breezes—typically up to 15–20 mph (24–32 km/h)—but anything beyond that can risk damage or even personal injury.
What size awning do I need?
OPENROAD offers 270 and 170 awning for your needs:
180 Awning: Ideal for solo or duo use—perfect for quick picnics and providing side-only shade.
270 Awning: Best for family camping or group gatherings—offers both side and front coverage for maximum protection.
ELECTRIC WINCH SERIES
ls the winch suitable for my off-road vehicle?
Our winches are universally compatible with any vehicle that has a standard winch‐mounting provision. Before ordering, simply ensure your bumper or chassis features a winch mounting hole or install a compatible mounting bracket. For step-by-step instructions, please refer to the installation section of your user manual.
How do I use a winch to recover a stuck vehicle safely?
1.Assess the situation: Identify anchor points—trees with a tree saver strap or another vehicle.
2.Deploy recovery gear: Attach a heavy-duty snatch block or soft shackle to reduce load and change pull angle if needed.
3.Use a dampener: Place a winch dampener or heavy blanket over the rope to minimize recoil risk in case of a cable failure.
4.Engage slowly: Run the winch at low speed, keeping tension controlled; stop and check anchor integrity every few meters.
5.Aintain clear zone: Keep bystanders at least 3 m (10 ft) away and never stand over a tensioned line.
Videos:Click here.
What should I do if my winch doesn’t work?
1.Check battery voltage:
Ensure your vehicle battery is fully charged (≥12 V under load). A weak battery can make the solenoid click without powering the motor.
2.In spect electrical connections:
Verify all cable terminals (battery, solenoid, motor) are tight and free of corrosion.Clean and re-tighten any loose or oxidized connections.
3.Test the solenoid:
Swap the winch control switch to “off” and back to “on” to reset it.If you still hear only clicks, the solenoid pack may be faulty—consider replacing it.
4.Bypass the solenoid (for testing only):
Using an insulated jumper cable, carefully bridge the positive motor terminal to the battery positive.
If the motor spins, the solenoid is at fault; if it still doesn’t, the motor or gearbox may need inspection.
5.If you’re unable to resolve it,Click here to contact us..
Note: Always wear gloves and stand clear of the cable when testing or operating the winch. Never bypass safety devices during normal use.
Others
For any other questions, please contact our customer service team.