Warranty Policy
1. General Warranty (Unlimited within the warranty period)
For all products, please refer to the after-sales policy listed on the individual product page for specific warranty information.

① Shipping Damage:
If you receive a damaged product or missing accessories, please take clear photos of the item(s) before opening the package. Check the accessories diagram on the product page and report any missing or damaged parts. We will send replacements for any damaged or missing items based on the photos and your feedback.

② Product Quality Issues:
If you observe any abnormal deformations or malfunctions under proper storage and usage, please take photos or record a video and send them to our customer service team. We will propose an appropriate solution based on the submitted materials. Please note that normal wear and tear and consumables are not covered under warranty.

2. Special Warranty (Limited within the warranty period)

Before Requesting a Return, Refund, or Exchange:
Please ensure the product has not been used, installed, or damaged (excluding shipping damage). All returned products will be inspected upon arrival at our warehouse, and we reserve the right to reject returns or refunds if the product does not meet these conditions.

① Return and Refund:

For returns or refunds not due to a product quality issue, we will charge a 20% handling fee, and the customer will be responsible for the return shipping costs.

Note: All returns and refunds must be initiated by contacting our customer service at info@openroad4wd.com. We will issue a return order, and unauthorized returns will not be accepted.

② Exchanges:

③ Order Cancellations:

Refunds will be processed within 1-2 business days. Once the process is complete, you will receive a refund confirmation email, indicating that the funds have been debited from our account. Please note that depending on your payment method and your bank’s refund policy, it may take an additional 5-15 business days for the funds to appear in your account. Therefore, the total time from initiating a return to receiving the funds in your account may take between 1-3 weeks.